Plano launches recovery website and water bill, leak credit for residents impacted by winter storms

PLANO, TX – A webpage dedicated to answering resident questions following the winter storms the week of Feb. 15 is now active on the city of Plano’s website.

The Plano Recovers webpage compiles information for housing and business assistance and Federal Emergency Management Agency resources,as well as local resources for food, health and utilities.

The city has also moved to apply an automatic 2,000-gallon credit to all residential customers’ March water bill. This credit is meant to offset water use for dripping faucets during the winter storm and will equal roughly an $8 credit for each residence, City Manager Mark Israelson said at a Feb. 22 City Council meeting.

A leak credit is also available to Plano residents. To apply for the credit, which can cover 100% of the residential water used because of a leak from the winter storms, residents are asked to save any receipts from repairs and to apply after the leak is fully repaired.