Plano’s Tyler Technologies confirms ransomware attack in software hack

PLANO, TX – Plano-based Tyler Technologies, a major U.S. provider of software services to state and local governments, acknowledged Friday it was hit by a ransomware attack two days after telling clients an unknown intruder had compromised its phone and information technology systems.

The company said in a statement that it confirmed the intruder used ransomware but did not provide further details on its response, citing an ongoing investigation. A spokesperson did not directly answer a question from the Associated Press about whether it had paid to have its systems unlocked.

Tyler provides software services for everything from jail and court management systems to payroll, human resources, tax and bill collection and land records to local and state governments across the country.

Some governments also use one of its platforms to post election data online, although that use appears limited. Tyler has said data for that software is hosted on Amazon Web Services, not on the network that was hacked.